The quickest way to get in touch with us is via the email account listed below. Feel free to ask any questions, we'll get back to you within 24 hours.
Fourteen Day Trial Period
All of our cables feature a 14 day money back guarantee. If for any reason you are dissatisfied with your purchase, simply send it back within 14 days of receiving it and we will issue a full refund once it is received. If you are not completely satisfied then we believe you should have your money back. Most dealer items have a 14 day return policy as well, however, returned dealer items above $600 will incur a 15% restocking fee. All custom orders that deviate significantly from dealer items are not covered under the refund policy.
We accept all major credit cards through our on site shopping cart. You may also choose Paypal as a payment option if you prefer.
Customers from certain countries outside the United States who wish to make large purchases may be required to pay with Bitcoin.
All international orders will ship via USPS Priority International. The minimum shipping cost on all international orders will be $25 flat rate. This shipping service typically takes between 10-14 days and cannot be tracked. Please be patient with the default shipping as it allows us to keep customer costs down. We highly recommend that international buyers consider Express International as a shipping option, especially on orders of $200 or more. It has both guaranteed delivery times as well as delivery confirmation with tracking.
International customers are responsible for all customs or duties which may be incurred. Shipping times are approximate, as customs times can vary widely from country to country. If you live in a country known for unreliable customs and postal delivery we recommend using Express International shipping as it is the best way to ensure delivery.
How Long Will My Order Take
If you ordered a dealer product that we have in stock it will usually ship in one business day. We try to stock most items but feel free to get in touch if you'd like to check availability.
Typically custom orders and cableswill be finished and shipped within 5 business days of order placement. If build times are running longer we will send an email notification within 24 hours of order placement.
We Take Custom Orders
We can build a LOT of different cables. Way more than could fit on the website. If you need something special built, we can do it.